The selected vendor will be responsible for: 1. Billing o Vendor shall be responsible for billing for station operations. o Proposals must clearly outline the percentage-based fee the vendor will charge the consumer for this service and detail the formula used to calculate end-user pricing. 2. Revenue Share & Payment o Vendor must provide a proposed revenue share model, specifying what percentage of gross or net revenue will be remitted to the City. o A payment schedule must be included (e.g., monthly, quarterly), along with details on methods of transfer and reporting. 3. Reporting Requirements o Vendor must submit regular reports to the City (at minimum, quarterly), including: Number of users Kilowatt hours (kWh) dispensed Downtime/outages Revenue generated Payments due/remitted to the City o Reports must be provided in a clear, digital format as required by the Finance Department. 4. Maintenance and Customer Service o Vendor shall be responsible for all maintenance of their equipment, customer service, and technical support related to the EV chargers. o Proposals should include a service level agreement (SLA) describing uptime expectations and response time for repairs. 5. Branding and Signage o Vendor may include branding opportunities, but signage and advertising must comply with City guidelines and be pre-approved.
