Contractor is to furnish all labor, equipment, and supervision required in providing the University with an included laundry program (machines run free of charge for students) for on-campus residence halls. There are sixteen (16) residential buildings with a total of one hundred-seven (107) washers and one- hundred twelve (112) (20 sets of 2 stacked dryers). Contractor shall include a complete turn-key installation of new or refurbished machines, or a combination of both a comprehensive service program that insures that all equipment receives optimal preventative maintenance (PM) and is repaired within 24 hrs. when there is a machine failure. Contractor shall provide a laundry monitoring system that enables students to go on-line to check machine availability and receive notices via text when machine has completed a cycle. Contractor shall provide a reporting system that allows Campus Living and Housing to monitor PM, service response times and the overall frequency of machine failures. In addition, regular meetings should occur with a responsive and empowered company representative to review contractor performance and to look for creative ways to improve laundry services. Contractor to provide laundry service machines for each of the residence halls listed in the equipment section of the specification halls at a monthly price per machine per building. Contractor must provide written plan prior to start of contract for response, escalation and resolution protocols in the event any machines need to be repaired/ replaced. Contractors reporting requirements include the status of all machines (damaged, needs to be replaced), and upcoming PM for each building's machines. Contractor's technician must be on-site weekly to provide weekly services and tending to any/ all calls in regards to inoperable machines It is strongly recommended that bidders visit the sites prior to submitting bids to view the laundry rooms. Failure to visit the site shall not relieve the successful bidder from any obligations of the contract listed in this specification. Machines furnished must fit in the existing openings and laundry room areas. Contractor must conduct a site visit prior to installation of machines to each resident hall requiring laundry services to become familiar with the campus.
