A. Electric Utility Billing 1. Management of billing and collections for electric utility and sanitation services • Update rate codes for services provided by the city, including electrical, water, sewage, solid waste, and other services. • Close accounts and assist with final bill notices • Manage and transmit electronic billing files • Update billing files with appropriate fees and charges • Analyze inactive accounts 2. Customer service and account maintenance • Maintain files on all solid waste accounts including work orders, complaints, and extra service requests • Post extra service requests to the system for billing • Review completed re-read work orders and post appropriate adjustments to ledgers 3. Reporting on billing, collections, and delinquencies • Assist meter readers with computerized meter reading process; generate and review the reports from downloading the route book information into the computer. • Issue monthly breakdown reports on utilities purchased and sold. • Calculate and print utility bills, solid waste service bills, cut-off notices and other reports • Review monthly cut-off lists B. Payroll and Benefits 1. Manage all aspects of the City’s payroll function • Process payroll for City employees based on pre-established schedules • Reconcile payroll accounting information • Manage payroll receivables and corresponding journal vouchers, journal entries, and historical edits 2. Payroll maintenance and internal customer service • Respond to employee inquiries 3. Provide regular reporting on payroll activity • Prepare monthly, quarterly, and annual payroll tax filings • Prepare year-end W-2 filings C. Deliverables 1. Assessment report Initial assessment of department operations, onboarding strategy, including plans for hiring existing resources, KPIs, etc. 2. Continuity of operations plan Documentation of procedures and knowledge base including the identification of critical resources knowledge transfer
