The purpose and intent of this RFI is to solicit information from qualified firms to provide printers and printer fleet management services to Kent District Library (KDL). The vendor will provide support for all users of our printers throughout the KDL System. This includes internal users (KDL Staff) and external users (our KDL cardholders and communities at-large often referred to as KDL Patrons). KDL is looking for a firm who values partnering and great customer service. We are looking for a firm who is open, direct, and knowledgeable, especially in regard to proposed solutions for consolidating, maintaining, refreshing, and upgrading our printers and copiers throughout the KDL enterprise. Such a firm should be mindful of the customer base that KDL supports.
