To complete each review, the Supplier will: 1) prepare and issue a standardized agency survey; 2) conduct a desktop assessment that processes survey responses and supporting documentation, identifies peer transit systems based on a range of factors, and evaluates how the reviewed system is performing relative to its peers; 3) conduct a follow-up on-site agency assessment to include observations of facilities and operations, and interviews with transit agency staff; and 4) author a formal report addressing all review elements. Each report must include: • characterize the agency’s management structure, operational units, staffing levels, and oversight by local officials; • describe transit system operations; • present complete results of the peer analysis; • present the Supplier’s assessment of each functional unit’s effectiveness; • include an improvement plan containing specific actionable items that the Supplier recommends the agency pursue in order to: i. improve transit service effectiveness ii. increase operating efficiency through better use of staff and other resources iii. rectify any deficiencies identified during the review in the agency’s decisionmaking processes, organizational structure, and/or operations; and • contain a summary of key recommendations.
