COURSE CONTENT: Be responsible for curriculum and course content. Unless otherwise expressly provided in this Agreement, City shall not be responsible for providing course materials. Provide a teacher that will teach the whole session, with as little substitution as possible. Conduct the program in a safe manner. City shall have the right to observe Consultant instruct in order to determine whether Consultant is in compliance with the terms and conditions of this Agreement. QUALITY OF PROGRAM: Maintain a quality program which includes, but is not limited to: Consultants are knowledgeable and experienced in the subject being taught and with the age group. Consultants are reliable and punctual. Consultants are organized and prepared to teach at the start of each class. Consultants can establish and maintain working relationships with City staff and customers. Consultants provide good customer service. Consultants and their employees can effectively resolve issues. Consultants make their best effort to make their programs inclusive and accessible. SET UP & CLEAN UP: Be responsible for all set up and cleanup of the room and equipment. All set up must be completed prior to the start of class.