The successful vendor shall provide the following services: ● 24/7 Alarm Monitoring: ○ Monitoring of all existing alarm systems, including but not limited to intrusion and/or fire alarms. ○ Immediate notification of designated District personnel and/or law enforcement/fire department in the event of an alarm activation. ○ Detailed alarm event logging and reporting at the end of each month, to be sent with invoice. ○ Remote system arming/disarming capabilities (if applicable). ○ Regular system testing and maintenance checks. ○ Maintaining a secure and redundant monitoring center. ● Alarm System Management: ○ Maintaining an accurate database of all alarm systems and zones. ○ Providing timely updates and modifications to alarm system configurations as requested by the District. ○ Generating regular reports on alarm activity and system performance. ● Technical Support: ○ Providing 24/7 technical support for alarm system issues. ○ Responding to service calls in a timely manner. ○ Providing on-site support as needed.
