1. The County is seeking a qualified firm to process debit card and credit card payments via Point of Sale, manual terminal processing, and through electronic payment gateway processing. 2. Proposers must have a minimum of five (5) years of experience in providing merchant credit card services to government entities of a similar size to San Mateo County. 3. Proposers must demonstrate technical expertise, technical capability and functional capacity to process San Mateo County transaction volumes, amounts and information accurately and on time without interruption. 4. Proposers must be capable of providing a web-enabled electronic summary on a monthly basis to each user department within the County. The report should detail all transactional activity for all card types. A sample report should be submitted with your proposal. 5. All transaction fees are to be paid by each user department within the County. Cost to the County for the necessary equipment, software and services should be at little or no cost. 6. The successful proposer shall be solely responsible for handling all customer claims and transaction related disputes, and will have customer and client support available during County business hours with preference given to both internet and telephone support options. 7. Proposers must be Payment Card Industry – Data Security Standard (PCI-DSS) compliant and shall utilize tokenization technology, Point-to Point Encryption (P2PE) or other secure technology to shield against fraudulent activity. An advanced suite of fraud management tools to help quickly detect fraud activity should be included. 8. A description of fraud detection technology and procedures should be included with the proposal. 9. Proposers must describe and demonstrate that they have the technical expertise, technical capability and functional capacity to process San Mateo County’s transaction volume, amounts and information accurately and on time without interruption.
