A. Implementation Plan: a) On-site Survey: Performing an on-site survey to assess the County's needs and evaluate the practicality and effectiveness of the implementation is required. The on-site survey shall include identifying optimal access point locations and assessing potential challenges. Estimated number of on-site surveys is 100, with one survey per site. b) Network Design: Based on the findings of each on-site survey, the Supplier/Vendor shall develop a network design tailored to meet the County's connectivity requirements. This process will include selecting suitable equipment and identifying the optimal placement of D-Marcs and entry points into park facilities. One network design will be created for each site, totaling 100 network designs. c) Equipment Procurement, Configuration, and Installation: The Supplier/Vendor shall procure, configure, and install all necessary equipment for the WAN up to the D-Marc. d) Final Test and Turn Up: Once all equipment is installed and configured, The Supplier/Vendor shall conduct final tests to ensure that the network is functioning properly and meeting the customer's requirements. This will include testing connectivity and throughput, of all equipment connected to the network. e) Scalability: The Wide Area Network must be scalable to accommodate future growth, additional users, and expanding park locations. f) Ongoing 24/7/365 Maintenance and Support Requirements: The Supplier/Vendor shall provide comprehensive, uninterrupted technical support, maintenance, and latest technology upgrades to ensure continuous service availability. This includes proactive network monitoring to identify and address issues promptly, as well as immediate resolution of outages or other service disruptions. 24/7/365 Support Availability: The Supplier/Vendor’s technical support must be accessible to authorized County staff via unlimited email and telephone support, operating 24 hours a day, 7 days a week, including holidays. Proactive Monitoring and Response: The Supplier/Vendor must actively monitor the network for potential issues, ensuring rapid identification and remediation to minimize downtime. B. WAN Service Issue Tracking and Management The Supplier/Vendor must implement and maintain an effective issue tracking and management system with the following capabilities: a) Call Logging and Tracking: Log all calls received, ensuring comprehensive record-keeping. Track calls throughout the resolution process until the solution or requested information is relayed back to the customer. Assign a unique identifier (e.g., "ticket #") to every call for streamlined tracking and reference. b) Reporting: Generate reports of all outstanding County tickets within a specified time frame. Generate reports of all resolved or closed tickets within a specified time frame. Generate bandwidth utilization reports within a specified time frame. c) Ticket Management: Enable viewing of all tickets and provide robust search capabilities across all ticket fields. Track and categorize work requests, complaints, and informative calls. d) Performance Metrics: Track resolution times against predefined severity levels. C. WAN Solution Technical Specification: The County will provide a suitable power supply available for all equipment installation at each site; and the Supplier/Vendor shall provide: a) A WAN circuit to each specified park location specified in this solicitation, ensuring the bandwidth required at each site. This connection to the internet will establish the WAN circuit. b) Managed network capabilities solution, such as WAN status visibility and basic network modification features through various tools. This capability will provide real-time monitoring and testing to identify issues related to hardware, software, and network traffic. c) Smart alerting with configurable multilevel configurations for warning alarms, critical and up/down situations will be included with the installation. d) Built-in tools for County departmental administrators to gauge critical performance statistics on the WAN.
