6.1. Goals and Objectives The implementation of this Learning Management System (LMS) aligns with the Workforce Board’s broader goals of enhancing workforce development services, ensuring consistent training quality, and enabling efficient skill tracking and reporting. This project will provide a streamlined solution for training delivery, skill assessment, career pathway development, and reporting across the Gulf Coast region. The LMS will be a scalable platform designed to support training delivery, skill assessment, career pathway development, and comprehensive reporting across the Gulf Coast workforce system. The software must integrate with existing H-GAC systems, including Customer Relationship Management (CRM) systems, to enhance service delivery and data tracking. The LMS will be utilized by workforce program managers providing oversight and management, training facilitators, workforce staff, and their leadership (participants in training), and administrative staff responsible for reporting and data analysis. 6.2. Overview of Learning Management System The following overview outlines the key components required for the successful implementation and ongoing support of the LMS. These units reflect the services necessary to enhance training delivery, management, and evaluation across various departments with a focus on readiness and skill development. Respondents should reference the following units when developing pricing and scope in their proposals: • User Licenses: Scalable licensing structure to support multiple organizations, user roles, and permission levels. • Implementation & Setup: Initial configuration, project planning, and system setup to meet the specific needs of a public workforce system. • System Integration: Seamless integration with existing platforms such as data management systems and dashboards. • Content Migration: Secure and accurate transfer of legacy training materials, records, and course data into the new LMS. • Custom Development: Ability to develop features or workflows unique to workforce development requirements, including role-based learning paths and compliance tracking. • Training: Onboarding for administrators, content creators, and end users, with training materials and ongoing support options. • Technical Support: Timely, multi-channel technical support including Service Level Agreements (SLAs) for issue resolution and user assistance. • Maintenance & Updates: Regular system updates, security patches, and performance optimizations.
