The selected contractor shall serve as an extension of UCW staff and will be responsible for: • Receiving and responding to locate tickets via UCW’s electronic ticket management system (Irth). • Performing field locates for water and sewer mains, laterals, appurtenances, and service connections. • Using electromagnetic (induction) and, when necessary, ground penetrating radar (GPR) technologies. • Providing appropriate markings and documentation in accordance with APWA color code standards. o “Centerline” marking requirement o “UCW” on all marks o Avoid painting hydrants • Taking and archiving digital photographs of each locate. • Closing out tickets with proper positive response codes as defined by NC811. • Contractor personnel must attend an initial UCW training session and may be required to participate in periodic field meetings or technical briefings as requested. • Contractors must submit a weekly email to UCW identifying the number of tickets assigned per locator • Contractors must respond to any service complaints within three (3) business days. Failure to address or resolve complaints may constitute a breach of contract
