The District is seeking solutions to streamline printer services, improve efficiency, and reduce operational costs across multiple sites. Challenges include maintaining uptime for critical printing equipment, enhancing security measures, and providing timely support for all devices, including Zebra printers. Improved service response times. Cost reduction through managed print services. Enhanced security and compliance with industry standards. Reliable, 24/7 support for all devices. JPS Scope of Problem/Work Providing and managing a fleet of roughly 3,600 printers and approximately 1,000 Zebra devices. Ensuring consistent uptime and maintenance of equipment. Delivering 24/7 support services with clearly defined SLAs. Offering training and documentation for end users. Implementing secure and compliant data handling practices. System Architecture: The solution must be cloud-based or cloud-ready with robust API support for integration with existing JPS systems. This includes compatibility with the current ticketing system and secure data handling. Integration: Seamless integration with JPS’s existing ticketing platform. Support for automated data collection from printing devices. Role-based data access management with clear delineation between onshore and offshore roles. Security: Compliance with HIPAA and other relevant healthcare regulations. Certification standards such as ISO 27001 for data security. Implementation of encrypted communication channels and secure storage.
