The Florida Polytechnic University Board of Trustees (the “University”) is requesting proposals from Respondents to enter negotiations to migrate from the current enterprise telephony systems to a cloud unified communications as a service (uCaaS) that aligns with the University's vision for a modern, integrated communication platform. This solution should enhance collaboration through seamless integration with Microsoft Teams Calling via Direct Routing, improve reporting and call management capabilities, and support scalable, reliable telephony services across campus. Additionally, the proposed solution must facilitate cost-effective growth and flexibility to accommodate the University’s evolving needs and strategic expansion plans. The University seeks proposals to replace the current telephony solution with Microsoft Teams Calling utilizing Direct Routing. To accomplish this goal, the University is seeking proposals for a hosted/managed Session Border Controller (SBC) solution to support Direct Routing. The current solution used by the university is Cisco Call Manager with SIP trunks provided by Spectrum. The University seeks a new solution that must be certified to work with direct routing to seamlessly integrate with Microsoft Teams Calling to provide native functionality within the University’s chosen collaboration tool, Microsoft Teams. The University seeks a solution that meets the following criteria: • SBC must be cloud hosted where respondents maintain required components as part of the respondent’s responsibility. o The respondent shall identify if there are any additional components, whether physical or virtual, required to be managed by the University with the provided solution. • PSTN service must be provided with the solution. The solution must be designed to maintain PSTN connectivity for both outbound/inbound calling during a Microsoft outage and remain operational as long as the University retains internet connectivity. • Centralized management of physical phones. The solution should either automatically apply firmware updates to telephony hardware or provide an easy-to-use platform for updating telephony hardware. o Include a list of supported phone hardware in the response or provide details of where this information can be obtained. • The solution must enhance the reporting functionality provided natively with Microsoft Teams Calling. This should provide advanced call reporting and analytic tools for real-time and historical call flow insights. • All portals granting access to the solution are required to support single sign-on (SSO) utilizing Microsoft Entra ID. • A simplified solution for managing, allocating, and reclaiming lines to support automated user provisioning and deprovisioning should be available. • The solution must include a financially backed service-level agreement (SLA). o Respondents shall include their SLA with their response. o Respondents agree to provide a designated point of contact as well as a defined escalation path should the SLA not be satisfied.
