NNDIT is seeking a consulting organization with an excellent track record of long-term involvement and understanding of the Navajo Nation. The scope of the three-year contract includes, but is not limited to, the main requirements outlined below. Vendors should present a detailed scope based on their proven experience with the Navajo Nation, NNDIT, and similar service organizations: 1. Evaluate the current status of NNDIT from technical, operational, and service perspectives. 2. Provide suggestions for a reference architecture that meets NNDIT needs. 3. Offer suggestions to achieve excellence as a tribal IT services organization 4. Assist in executing the recommendations (primarily in an advisory, verification, and validation capacity) 5. Perform a risk assessment that considers all potential risks from the government’s perspective and provide recommendations. 6. Write, review, and revise policies as necessary; assist NNDIT in securing appropriate representation before legislative and judicial authorities. 7. Support NNDIT in assessing and potentially establishing an internal service cost recovery model (IT tariff) to sustain infrastructure operations through interdepartmental budget transfers. Assist in developing a governance structure to oversee service rates, resolve disputes, and align funding with strategic initiatives. 8. Assist NNDIT in formalizing a Data Stewardship Framework across departments to support compliance with PL 93-638 and internal data governance responsibilities. This includes identifying the roles, responsibilities, and training requirements for data stewards at the division, department, or project level. 9. Develop crucial success indicators (e.g., SLA compliance, resolution time, uptime) and propose a measurement framework for operational effectiveness and reporting. Provide recommendations for tools, reporting formats, and integration with executive planning processes. 10. Strengthen, sustain, and support NNDIT in executing a dynamic and evolving 3-Year Operations Plan that includes initiatives, verification and validation, budgets, improvements, revisions, executive alignment, training, management, capacity planning, cybersecurity, governance, business intelligence, emerging technologies (AI, Cloud, Zero Trust, etc.), new service models, tools, streamlining, efficiencies, productivity, results measurement, consolidation, inter-organizational collaboration, onboarding, service level agreements, sustainability, ongoing funding, service desk operations, processes and procedures, social media outreach and promotion, inter- and intra-departmental communications, and risk mitigation. 11. Offer guidance on interdepartmental communications, internal awareness, and external outreach to promote NNDIT’s services and strategic initiatives. Support awareness campaigns, stakeholder engagement efforts, and internal marketing strategies. 12. NNDIT’s primary goal is to attain organizational excellence and ensure the satisfaction of the tribal government entities we serve.
