1. Conduct a comprehensive review and evaluation of the City of Durham’s current 911 communications center operations. 1. Call Processing and Call Flow 2. Staffing and Operations 3. Facility and Equipment 4. Capital and Operational Budgets 2. Conduct a comprehensive review and evaluation of the Durham County Sheriff’s Department current dispatch operations and make recommendations on the feasibility of consolidation the Sheriff’s operations into the City’s public safety dispatch system and if the combined program would be able to operate from within the current facilities and infrastructure. 1. Call Processing and Call Flow 2. Staffing and Operations 3. Facility and Equipment 4. Capital and Operational Budgets 3. Provide recommendations, including staffing recommendations, for implementing any changes to the organizational model arising from the consolidation study and especially focused on providing increased operational efficiency and effectiveness and overall public safety. If it is found to be feasible, provide an overview of how it could be implemented, how it would be governed, an estimate of implementation project expenses, and a projection of annual cost savings once completed. If it is found to be not feasible to combine services than alternative recommendations for service improvements will be provided.
