Contractor shall provide for service calls to be made by technically trained personnel to each location or agency. a. A minimum of one service call per month shall be made to each location. b. Emergency calls shall be made within 24 hours after notification. c. The contractor shall give two days prior notice to each agency where service calls are made, unless such service calls are sufficiently routine as to occur at the same time each month. The above provision is necessary to assure the presence of proper entity personnel while the service representative is visiting the entity. Contractor/representative shall be solely responsible for coordinating service visit(s) with laundry manager and for insuring that all of the following services are provided to the manager’s satisfaction while the agency is utilizing contractor’s product(s): a. Inspect machine(s) in operation at agency as to functioning of mechanical parts, gauges and valves. Provide adjustment as necessary. b. Check solutions on each machine for optimum concentration and temperature. c. Render any and all other services normally provided to other customers that shall include instruction on necessary machine maintenance procedures to be followed by agency personnel between regular service calls...
