1. A large inventory of materials in a broad range of fiction and basic and advanced/technical non-fiction titles for all ages, reading levels, and in multiple formats, binding, and edition. 2. Door-to-door delivery to each branch location and the Technical Services Section with the ability to track the shipment and receipt of the shipment. 3. Packing slip for each shipment in the box(s) with the materials. 4. An original itemized invoice to the Technical Services Section, the designated Bill To location, specific for each shipment by Ship To account and the purchase order number. 5. Backorders of materials for 120 days from the order or publication date, whichever is later. 6. Bestsellers or StreetSmart titles at least 7-10 days prior to the street date. 7. A dedicated customer service representative to handle phone orders, special orders, problems, and questions. When a voicemail is left or e-mail message is sent, HSPLS shall receive a response within one (1) business day. 8. Provide credits for damaged, short-shipped, incorrectly shipped, or incorrectly discounted materials. 9. Call tag or pick-up service for materials which need to be returned to the Contractor. 10. Electronic relay of information for quotation, invoicing, and receiving. Contractor must be able to process orders through EDI. HSPLS currently uses the Horizon platform as an Integrated Library System. 11. Online selection, including access to review information, acquisitions, and tracking of materials ordered and shipped, as well as maintaining a history of this process. Online access must be reliable, responsive, and fully functional.
