Key Features 1) The Contractor shall provide processes, systems, and data necessary for the City to adjust credits and debits to Consumers’ accounts. 2) Establish interfaces and process the various types of Card transactions provided: a) through standalone dial units, b) through the City’s Cashiering System, c) through various third-party service providers, d) through third-party software, e) directly to the Contractor. 3) The Service shall employ a fully automated authorization process requiring no human voice communication for either sending or receiving transaction authorizations. 4) The Service shall be virtually paperless, except for transaction receipts printed for Consumers (printed by equipment provided by the Contractor), or other printed materials as may be required. 5) The Service should require no periodic uploading of data by City personnel, except for batching out. 6) The Service shall not require manual processing or referral calls 7) Contractor shall provide a clear and comprehensive description including diagrams of the system that is proposed including: a) Ownership, b) Capacity, c) Redundancy, d) Performance. 8) Contractor shall provide a description of proposed software to support the solution and include details of software functionality and features for each software type and any software license fees that may be applicable. 9) Ability to quickly and timely implement a web payment capability at any time during the contract Agreement period, upon request of the City.
