A. Real-time GPS tracking capability of collection vehicles with onboard vehicle cameras and a customer service response center with adequate personnel to address customer requests and complaints B. Hours of Operation from 7AM to 7 PM Central Time, Monday through Friday and hours of operation for customer service at least Monday through Friday, 8:00 a.m. to 5 p.m. C. Account manager be assigned as a primary contact responsible for the City of Shavano Park D. With respect to residential services, contractor must provide a monthly residential cost breakdown for each of these services: 1. Option 1: for one (1) 96-gallon Poly Cart for twice-a-week garbage collection. Firms should specify the number of additional trash bags allowed in curbside in addition to the main receptacle. 2. Option 2: for one (1) 96-gallon Poly Cart for once-a-week garbage collection. Firms should specify the number of additional trash bags allowed in curbside in addition to the main receptacle. 3. Included with both options: One (1) 96-gallon Poly Cart for recycling items once a week collection (firms must provide a list of accepted materials). 4. Included with both options: Bulk/Brush collection on a semi-annual basis with a 10 cubic yard limit (firms must provide a list of accepted materials). Firms may propose an alternative brush/bulk service offering in addition to the Option 1 and 2 pricing. 5. Included with both options: Annual Christmas tree curbside collection and no-charge dead animal curbside pickup from residents is maintained as described in Section II of RFP. 6. City wishes to hear firms’ offerings for smaller residential containers with specifics on sizes and price differences (if any). Firms must state if no smaller residential container size offers are available. 7. City wishes to hear firms’ offerings (if any) for household hazardous waste collection services (such as availability, cost, frequency, and accepted materials). 8. City wishes to hear firms’ offerings (if any) for separate organic yard waste curbside pickup collection (such as availability, cost, frequency, and accepted materials). If additional bags of yard waste are allowed with normal trash pickup, then firms should specify this in their bids for Option 1 and 2.
