Proposed solutions should include the following functionality and service: • Activity registrations including courses, classes, flex days camps, drop-ins, and custom sessions • Facility reservations o Photos and details of each location o Customizable reservation bundles such as group parties utilizing more than one area of a facility. Prices auto populate to accommodate appropriate rental settings o Simplified ability for public to reserve shelters online o A customizable facility rentals solution that supports custom registration questions and prevents customer registration submission when a response requires administrative approval. • Membership management o Ability to provide deduct option to an organization account for individuals (i.e. scholarships, employers that pay for memberships, etc) o EFT/ECP monthly withdrawal options o Monthly, short term, yearly contracts • Account management and CRM functionality • Integrated point of sale o Solution for in the field POS transactions o Responsive design • Supports multiple payment types including cash, credit card, debit, EFT/ACH, and Google/Apple Pay • Accounting with multiple GL support • Ability to integrate with third-party accounting system (Tyler Munic) • Marketing and email support, including SMS and voice notifications without requiring users to enter cell phone carrier. • An online registration portal is required that allows customers to create and manage their own accounts, update personal information, and complete purchases. • Website must align visually and functionally with the City of Rock Island’s main website, adhering to the City’s administrative branding and design standards • Built-in reporting with ad-hoc report creation • Secure data storage and encryption • PCI Level-1 compliance • Audit trails and disaster recovery plan • User-friendly interface for both staff and customers • 24/7/365 Customer Support • Dedicated Account Manager • Proponents must provide implementation services, comprehensive training, ongoing support, and regular software updates for the proposed solution. • Provide a detailed outline of the training program for key personnel, including methodology, milestones, and expected outcomes to ensure effective knowledge transfer and ongoing system proficiency.
