The proposer will establish and operate on-demand, non-clinical peer support services incorporating trauma-informed and culturally responsive approaches through: 1. Service Delivery: o Provide immediate, in-the-moment virtual or in-person support through one-on-one sessions and phone support, available during and after work hours including weekends, to be determined in collaboration with BHRS and the provider. o Deliver services in English and Spanish, with processes for supporting peers requiring other languages through language line services. o Implement a flexible service model without session restrictions, while maintaining protocols for frequent service users. o Prevention, education, and group support services scheduled on a regular basis. 2. Referrals and Resource Linkage: o Maintain comprehensive referral networks for additional support services (therapists, psychiatrists, Employee Assistance Programs, cultural healing resources). o Provide direct referral pathways to the appropriate treatment for peers without existing care teams. o Assist peers in resolving workplace conflicts by sharing coping strategies, conflict resolution education, and referrals to community conflict resolution resources. o Program may not mediate work conflicts with BHRS or organizations employing peer support specialists, or become involved in HR actions or Union activities on behalf of peers. 3. Training of Peer Support Providers: o Deliver training in trauma-informed care approaches and crisis intervention. o Provide specialized training in conflict resolution, de-escalation, boundaries, and ethics. o Include training on Wellness and Recovery Action Plan (WRAP), vicarious trauma, and stress management techniques...
