The Maryland State Department of Education (MSDE) requires a scalable, secure, and customizable request management system to efficiently handle Public Information Act (PIA) requests. MSDE aims to streamline the management of public records, subpoenas, legal holds, discovery requests, interagency communications, correspondence, complaints, and citizen service requests. The system must include a fully customizable online portal and a single-look request dashboard to improve transparency and responsiveness. Integration with statewide Enterprise Services will ensure consistency, scalability, and compliance across all state departments, supporting MSDE’s goal of delivering efficient, accountable, and transparent public service.
