The Contractor shall, under specific terms and conditions, provide services as directed by the Americus City Council. The Contractor shall be responsible for the following: The drivers must accept all trip requests related to him/her by the dispatcher so long as they are within his/her specified service area and within the specified service time. There shall be no right of refusal based on vehicles availability (except the passenger maximum load factor) or any consideration other than verifiable catastrophic mechanical failure of the vehicles in the fleet; The vehicles must be on time, unless there are extenuating circumstances beyond the Contractor's or driver's control. A 95% on-time pickup rate is required. Notification must be given by the Contractor to the passenger in the event of unavoidable delays; For social service clients, drivers must wait five (5) minutes after the appointed pick-up time before a passenger can be considered a no-show. (A no-show is a passenger who is not at the appointed pick-up location at the scheduled time and who has not informed the Contractor in advance that he/ she would be absent) Drivers shall offer assistance to all passengers as needed to board and depart from the vehicles; secure all wheelchairs according to ADA requirements, and request that all passengers buckle their seatbelts; Drivers shall not smoke, eat or drink while passengers are in the vehicles, Drivers shall enforce with the passengers the policy of no smoking, eating, and drinking in the vehicles; the driver shall notify the supervisor if a passenger refuses to observe the policy. Drivers shall maintain daily records of mileage, time, type and number of trips, and passenger types as required by GDOT and the City. These records shall be turned in to the Contractor on a weekly basis...
