The selected firm shall deliver the following comprehensive services to support the website development, redesign, and deployment for Hill Country Community MHMR Center: 1. Website Development and Redesign • Conduct a thorough needs assessment in collaboration with internal and external stakeholders. • Design a modern, responsive, and visually appealing website aligned with HCCMHMRCs branding and strategic goals (see Exhibit B Website Vision and Exhibit C Strategic Plan 2025- 2030). • Ensure compliance with Section 508 and WCAG2.1 accessibility standards. 2. Web Content Management System (WCMS) • Develop a secure, user-friendly WCMS that enables HCCMHMRC staff to independently manage both public-facing content and internal functionalities. • Implement role-based access controls for efficient and secure content administration. 3. Features for External Users • Build intuitive service directories with robust search functionality and navigation tailored to diverse audiences. • Provide accessible and well-organized information on programs, events, and resources. • Integration online tools such as contact forms, appointment scheduling, and feedback systems. • Ensure mobile optimization, search engine optimization (SEO), and a secure donation portal. 4. Features for Internal Users • Enable secure staff access via Active Directory, Duo, or Office 365 integration. • Integrate with internal systems (e.g. HR Portals, Financial, or document management platforms) • Support uploading, managing, and sharing of internal documents and reports. • Ensure compatibility with internal hosting via IIS. 5. Content Strategy • Collaborate with HCCMHMRC to audit and refine current content for both public and internal audiences. • Provide recommendations for improved navigation and content organization. • Design should consistently reflect the Center’s mission, vision, and values (see Exhibit C Strategic Plan 2025-2030). • Apply consistent branding across all content elements, with guidance led by the Director of Community Relations. 6. Training and Handover Capability to provide training and documentation to ensure HCCMHMRC staff can independently manage and update the website post-launch. • Provide training sessions for staff on WCMS operation and content management. • Deliver comprehensive documentation covering website operation, troubleshooting, and best practices to ensure lone-term sustainability. 7. Deliverables • A fully functional, externally hosted public website and an internally hosted site for staff use. • A robust, secure WCMS with intuitive user functionality. • Finalized training sessions and materials to support staff self-sufficiency. • Completion of full system testing and quality assurance to ensure seamless functionality. • Comprehensive documentation for ongoing maintenance and content management. 8. KPIs • Demonstrate compliance with accessibility standards (e.g., WCAG 2.1 Level AA certification). • Successful transition to independent website management by internal staff. • Positive user experience and engagement metrics post-launch. 9. Certification, Compliance, and Minimum Qualifications State and Federal Standards: • Texas Administrative Code (TAC), Chapter 206: Adherence to web accessibility standards, including WCAG 2.1 Level AA and Section 508 of the Rehabilitation Act. • Texas Government Code, Chapter 2054: Compliance with rules for technology projects, security, and accessibility. • DIR-issued guidance for state agency website design and development. Required Certification (held by the Firm or Key Personnel): • IAAP certification: Certified Professional in Accessibility Core Competencies or Web Accessibility Specialist. • Platform-specific CMS certifications (e.g., WordPress, Drupal, or other) • Adobe Certified Professional (or equivalent) in web design tools. • For security-related components: CISSP or Certified Ethical Hacker (CEH) Technical Proficiency: • CMS platforms (e.g., WordPress, Drupal, or other) • Front-end languages: HTML5, CSS3, JavaScript • SEO and web analytics tools. Optional and Alternate Proposals This SOW outlines minimum expectations: however, respondents are encouraged to propose enhancements that add value to HCCMHMRC’s website objectives. Examples include: • Design mockup or wireframes • Chatbots for client inquiries • AI-based content personalization • Advanced analytics dashboards • social media integrations • Dynamic event calendars • Success story blogs or community features All deviation or alternate approaches must be clearly stated and justified in the bid.
