Provide Document Processing Services (DPS) using State provided document imaging solutions. HHSC’s mission objectives for this RFP are to obtain inbound mail processing and document imaging services for public assistance programs administered by HHSC. The objectives of this procurement are, to: a. Ensure continuous service in the performance of inbound mail processing and document imaging functions; b. Ensure all inbound documents are properly imaged within timeframes and correctly uploaded to appropriate systems as described in Exhibit E, Scope of Work (SOW). c. Utilize current State equipment, telephonic infrastructure, facilities, and automation capabilities by providing DPS that uses and improves utilization of resources available to the State; and d. Support HHSC’s modernization efforts to continuously improve business processes and take advantage of emerging technologies that promote efficiency and improved service delivery.
