31.1. IT business advice, objective IT research, and IT data that is thematic, prescriptive, and executable, and that provides a comprehensive perspective on the rapidly changing IT environment. Sponsors of research must be identified. Access to an online database containing IT research articles. The database should contain at least 1,000 articles or more including white papers, research reports, webinars, bulletins, summaries, and any other IT research oriented documents published within the last five years. 31.2. Response to over-the-phone inquiries regarding published articles and direction on other available resources. Advisory services regarding strategic and tactical planning for customer’s IT policy development. On-site workshops, advisory engagements, and conferences on IT related topics. 31.3. IT topics may include, but are not limited to, the following: • Planning and establishing IT policies, procedures, and best practices • Establishing and implementing IT governance • Review of new and emerging Information Technologies • Assistance with IT Procurement and acquisition decisions for IT hardware and software • Software licensing and Asset Management • Application/system development
