The Office of Economic and Workforce Development (OEWD) is seeking proposals from qualified vendors to host, maintain, and enhance two web-based data management systems: WorkforceCentral and SmallBusinessCentral. These integrated systems track workforce, community, and economic development services funded through a combination of federal and state grants and local funding sources. 1. System Maintenance and Development The Selected Contractor shall: • Maintain and enhance the existing client data management systems according to OEWD direction • Track, manage, and resolve system issues and technical support requests from end-users in accordance with the response and resolution timeframes outlined in the Performance Measures section • Participate in planning, designing, and implementing system improvements to meet evolving organizational needs and support efficient business operations
