- Unity Essential Support Plan - Ion Chromatography - Field Service Engineer labor, travel, and parts required for Corrective Maintenance visits with a targeted response time of 3 business days - Priority status for technical support inquires with a targeted immediate response time. A certified service engineer will conduct diagnosis and Corrective Maintenance procedures using the latest digital remote support tools - One (1) scheduled annual Preventive Maintenance visit (a standard PM kit is included) - Instrument Requalification (RQ) in conjunction with a schedule Corrective Maintenance with a purchase of an add-on Operational Qualification (OQ) - Premium subscription to Unity Lab Service Online Knowledge Base - Software and firmware updates upon request and in conjunction with a scheduled Preventive Maintenance or Corrective Maintenance visit (updates are defined as changes of the existing software version that are intended to improve its performance)
