The decision of the County to change from their current arrangements will be dependent, in part, upon the following significant issues: 1. Quality of Care provided to the employees and their dependents. 2. Sound financial status of your firm. To address this issue, include your most recent financial statement, ratings from A.M. Best, and Standard & Poor's. 3. Outstanding service, including, but not limited to, strong client service support, your home office underwriting, contracting and legal service departments, claims processing, and related customer service. 4. A strong network, which provides excellent access to pharmacies in the locations where employees reside. Please complete a Provider Access Report using the following criteria: a primary care physician within 5 miles and a network hospital within 10 miles of the employee. 5. Competitive Provider Discounts. 6. Competitive fee structure. 7. Future stability of cost. 8. Providing comprehensive experience reports monthly to the client and Mark III so that an evaluation can occur on plan performance. 9. Vendor flexibility when plan design changes are necessary to meet the needs of the employees and the employer. 10. Ongoing quality service and a service team that is dedicated to solving problems that arise during the plan year. 11. An ongoing employee education program to assist the employees understanding of the plan's nuances.
