Key areas of the Workload Capacity Study will include: 3.1.1 Analysis of Complexity of Cases to Measure Workload versus Caseload: The complexity of a child welfare case can be affected by a variety of factors such as the type of case (foster care vs. in-home), the number of caregivers and children served, the needs of the family members, the severity and circumstances of the case, travel time required, and experience of the assigned caseworker; all of these factors impact workload. The vendor will develop an instrument to measure workload that can be administered by agency’s existing Continuous Quality Improvement (CQI) Team for ongoing assessment of workload and provide the CQI team training and a guide to allow for continued workload analysis. 3.1.2 Analysis of Current Caseload & Workload Distributions Among Existing Staff: The workload study will identify the time required for supervisors and staff to effectively perform quality services to children and families. Currently regions within the agency staff their supervisor and caseworker positions by a variety of specialties (Initial Family Assessment workers, Ongoing Workers, Children’s Workers, Kinship Workers) that perform different variations of duties depending on region (ex. regions define Children’s Workers differently) the workload study will analyze sufficiency of existing specialties and case assignment. The workload study will provide critical information to continue to understand the unique needs of child welfare in metro, rural, and reservation service areas...
