a. The Successful Offeror shall perform all job responsibilities in relation to the storage of the City's records in complete confidentiality. Successful Offeror must ensure the City that its employees will be performing their task in a confidential manner. b. The Successful Offeror shall be responsible for transportation, receipt and data entry of files from the current Contractor, if applicable, to their storage facility. c. The Successful Offeror should provide storage of City records 24 hours per day, 365 days per year and provide access to records 24 hours a day, seven days (7) a week. d. The Successful Offeror should provide services outside of normal business hours. e. The Successful Offeror shall provide on-site access to records to authorized employees of the City. The City will provide the Successful Offeror with a list of persons that are allowed to receive, order, access, and/or pick up records belonging to the City of Roanoke. f. The Successful Offeror shall take all actions and precautions necessary to prevent damage to all City storage containers, the records contained therein, or spillage and/or loss of any such records. g. Emergency requests for services shall be honored by the Successful Offeror. Delivery should be made within two (2) hours of a request during the City's regular business hours and within four (4) hours of a request outside of the City's regular business hours.
