Logistics Services Shipping Solutions Vendor must be able to handle fluctuations in shipping volume ranging from a single parcel and potentially up to over 1,000 units daily. Vendor must be able to adapt over time to changes in shipping structure as the DMV moves through their transformation effort (DTE). Vendor pickups shall occur between the hours of 8:00am and 2:00pm PST. Comprehensive Transportation Services Vehicle(s) capable of picking up deliveries of varying sizes. Vendor must provide Guaranteed Services with no lapse in coverage. (i.e. Trucks unavailable, maintenance issues, drivers unavailable.) Online Systems Vendor must provide and maintain a web-based site with multiple user login capabilities. Vendor must be able to generate tracking information. Vendor must have the ability to export tracking information to NV DMV website in its current state and be able to adapt to future updates. Vendor must provide training to LPF staff on the use of the shipping software and be able to provide support during the hours of 6:00am and 3:30pm PST. Ability to generate reporting on delivered versus undelivered license plates in 24- hour increments, query average delivery times, deliveries by zones, percent of on-time deliveries, etc. Coordinate the exchange of shipping data with MVIT and any current DMV sub-contractor(s). The shipping file will need to be a two-way exchange. File extract will allow the successful vendor to generate shipping labels with online tracking. The software will need to return a file to the CARRS systems, or replacement program implemented through DTE, with the tracking information to be attached to the customer’s electronic file. Primary Operations Support Vendor will provide a dedicated service support representative as the primary point of contact for the life of the contract. Vendor must have the ability to create an email distribution list specific to NV DMV staff for consistent access to support. Any list updates/changes sent to vendor from authorized NV DMV staff must be completed within two business days of initial request. Vendor is to provide expert technical service within 24-hours at no charge and immediate toll-free call-in technical service. Technical Service shall be available within 24 hours of notification by the LPF relating to any software or website difficulties. Vendor will coordinate shipping specifics related to pick up and delivery. Vendor will notify designated LPF staff by phone or email of any pick-up delays as soon as possible. Produce and maintain necessary paperwork, including but not limited to, replacement shipping labels. Track shipments and notify LPF of any delays, damages, or undelivered shipments. Vendor will provide monthly reports on performance details. Vendor agrees to quarterly meetings or as requested by either party with the NV DMV. Issues raised by either party shall be accepted, rejected and/or responded to via email within three (3) working days or by a mutually agreed upon due date.
