Provide a wide range of free and low-cost dispute resolution services, including mediation, arbitration, restorative practices, conflict coaching, and facilitation. Deliver high-quality dispute resolution services. Assess the dispute resolution needs of the community it serves. Provide dispute resolution programming that meets local community needs and offers free or affordable sliding scale options for community members unable to afford the services. Submit required reports in a timely manner. Maintain confidential case files. Deploy a reliable technological infrastructure to manage the program. Provide appropriate, accessible facilities for each county it intends to serve. Provide case intake, case management, and domestic violence screening services that inform parties about available dispute resolution services, prepare them for participation, and screen out inappropriate matters. Safeguard client confidentiality while delivering high-quality intake and screening services. Implement effective methods and systems for client intake, case management, and screening. Implement effective methods and systems for quality assurance of process, practice and reporting. Conduct outreach to local communities and other referral sources. Conduct effective outreach efforts to promote dispute resolution services to the public. Build and maintain strong relationships with the courts and other current and potential referral sources in the service area. Collect, analyze, and report on case outcomes. Collect and report to the Division and court partners information about outcomes, client demographics, and client satisfaction as requested by the Division. Analyze data to continuously improve service delivery. Recruit, train, and manage a diverse roster of volunteers who serve as the primary dispute resolution service providers. Recruit, train, utilize, and retain volunteer neutrals, including mediators who reflect the diversity of the community they serve. Provide supervision to mediators and other neutrals to ensure high quality of services. Ensure that volunteer mediators complete annual continuing mediation requirements consistent with the CDRC Program Manual.
