3.1. Objectives 3.1.1. Upgrade to faster, more reliable credit card readers 3.1.2. Enhance security features to protect against fraud. 3.1.3. Ensure compatibility with various payment methods (chip, swipe, contactless, digital wallet, pin and signature debit). 3.1.4. Seamless integration with our current state system and our future state system. 3.1.5. Long-term support. 3.2. Project Requirements 3.2.1. Technical Specifications A. Provide detailed hardware specifications, including processing speed, compatibility, and security features. B. Support for EMV chip, magnetic stripe, pin debit, signature debit, and contactless payments. C. Durability and reliability of the hardware. D. Compliance with industry standards and regulations (e.g., PCI-DSS). E. USB power supply 3.3. Integration: A. Compatibility with our existing POS system (CyberSource). B. Compatibility with Salesforce, Mulesoft, and Drawbridge systems. C. Required software or firmware updates. D. Ease of installation and configuration (will be configured to work with both current state system and future state system). 3.4. Support and Maintenance A. Details on warranty and support services. B. Maintenance schedules and procedures. C. Options for ongoing technical support and customer service. D. Details on recurring hardware upgrades.
