Role of the MassHire One Stop Operator: The role of an Operator is to coordinate the service delivery of required MassHire partners and service providers. This includes coordinating service providers across the MassHire One-Stop service delivery system since customers access workforce related services and enter the workforce system through various partner programs. Through assessment and the sharing of information, participants can be provided with access to programs, services, and support by the appropriate program funding streams. Operator duties will include encouraging the MassHire One-Stop partners to coordinate so as to provide for an integrated service delivery system resulting in more streamlined services and reduced duplication. This includes close collaboration with the Career Center service provider and WIOA Partner programs. The Operator will report to the MHGLWB through the MHGLWB Executive Director. Description of MassHire One-Stop Operator Services: The MHGLWB has determined that the roles and functions of the Operator shall be that of a facilitator and coordinator. To carry out the Operator duties, the successful proposer must be familiar with the WIOA One-Stop partners and their general program requirements.
