General requirements Proposing vendors shall provide a detailed plan in their response that satisfies the requirements of the RFP, this plan shall include the following elements: How vendor will provide a reliable supply of portable rental oxygen tanks and medical bulk liquid oxygen Compliance with all federal and state laws, regulations, and ordinances, including all guidelines from the Compressed Gas Association (CGA) Flexible delivery options that include plans to meet delivery guidelines listed in the RFP, normal business hour deliveries, and plans for all emergency delivery options. Cost effectiveness, provide pricing that balances affordability with high quality services that include proposed cost saving measures. Maintenance and support plans that provide consultation, in-service training and support to SNSVH staff and residents at no additional costs including necessary equipment maintenance and technical support for storage and dispensing systems Contractor shall maintain and provide SNSVH with copies of all permits, licenses, and certifications. Contractors, at the request of NDVS or SNSVH, shall provide proof that all service providers are properly trained with any and all certifications up to date.