To provide a Preventive Service Maintenance Agreement for (5) Genetic Analyzers. Maintenance Agreement is to provide all parts, labor, and travel costs required to keep the (5) Genetic Analyzers in operation. 1. Parts, labor, and travel for remedial repair. 2. No charge for planned maintenance visits. The annual planned maintenance (PM) visit is automatically opened and will be performed within the contract period. This PM visit ensures optimal performance of your instrument, often preventing major breakdowns before they happen. 3. Guaranteed priority response time of 2 business days after receipt of a service call for instruments. 4. Target response time of 3 business days for remedial repairs 5. Priority telephone and email access to instrument technical support. 6. Telephone and email access to application technical support; To provide a Preventive Service Maintenance Agreement for (4) 7500 Real Time (RT) PCR Systems. Maintenance Agreement is to provide all parts, labor, and travel costs required to keep the (4) 7500 Real Time (RT) PCR Systems in operation. 1. Parts, labor, and travel for remedial repair. 2. No charge for planned maintenance visits. The annual planned maintenance (PM) visit is automatically opened and will be performed within the contract period. This PM visit ensures optimal performance of your instrument, often preventing major breakdowns before they happen. 3. Guaranteed priority response time of 2 business days after receipt of a service call for instruments. 4. Target response time of 3 business days for remedial repairs 5. Priority telephone and email access to instrument technical support. 6. Telephone and email access to application technical support. Service Agreement for (4) 7500 Real Time (RT) PCR Systems...
