The proposer selected in response to this RFP shall provide the software and professional services as so necessary to successfully: 1. Assess current business processes and workflows 2. Define areas of alignment to the proposed software solution as well as gaps and define action plans to better align any processes and gaps to out-of-the box software functionality 3. Train City staff on the use/configuration/administration/maintenance/security/etc., of the proposed software solution 4. Assist with the configuration of the software solution if applicable 5. Establish integrations and/or interfaces as described in the “Interfaces” tab of Attachment F to this RFP 6. Assist with testing of the proposed software solution including resolution of defects and configuration errors 7. Support the overall implementation process including but not limited to; project management, project governance, organizational change management, communication strategies, testing, training and preparation of the City for live production use of the proposed software solution 8. Data conversion and migration, data validation, data storage, data security, auditing capabilities, and reporting functionality including providing a SOC Type 2 audit report annually
