The Bidder is expected to provide appropriate technology and services for the project management, design/configuration, on-site implementation and training of a replacement CAD System, as well as ongoing support and maintenance for 5 years after go-live and system acceptance, with options for up to 2 additional 1-year contract extensions. The scope of requirements are detailed in this RFP document and 7 appendices. It is expected that implementation of this technology be conducted on-site, on location in Cary, North Carolina. Take this into consideration when preparing a response to this RFP. The replacement CAD System will facilitate the processing of 9-1-1 calls for service (CFS) by the Town of Cary’s Public Safety Answering Point (PSAP) with its regional first responder partners as described in the Use Cases provided in Appendix #A, the Detailed Functional and Non-Functional Requirements provided in Appendix #B, the Technical Specifications in Appendix #C, Service Requirements in Appendix #D and Interfaces in Appendix #E. The CAD System is expected to allow the Town of Cary and its partners to achieve the following objectives: Eliminate redundant and time-consuming call-taking processes, optimizing operational effectiveness. Improve the delivery of emergency services to the public. Support improved decision-making through increased data availability, quality, and accuracy shared electronically between Cary 9-1-1 and its partners. Leverage modern technology to support this life-critical emergency communications and firstresponse operational landscape with a robust, resilient platform that can evolve and scale to meet future growth. The figure below describes Cary’s minimum expectations for CAD system capabilities. Each capability is further described by one or more detailed requirements provided in Appendix #B. This model is not intended to prescribe or dictate how Bidders’ CAD systems are designed or specified, nor does it preclude Bidders from proposing capabilities that may not appear in this model. The model is intended to establish a minimum threshold for desired CAD functionality. Vendors are encouraged to highlight innovations to any of these minimum capabilities and/or any additional capabilities proposed.
