The Department of Military and Veterans Affairs (DMVA) is seeking a single contractor to perform full service lodging operations that include Front Desk Guest Services and Laundry services for the Fort Custer Education Center (FCEC) located at Fort Custer Training Center in Augusta, Michigan. General Requirements Front Desk Services: The Contractor must provide a support team of up to 10 personnel for Front Desk Services. The Front Desk staff will consist of the following: One (1) full-time onsite supervisor (shifts are typically 8 hours a day and shall ensure supervision of all shifts. Ensuring supervision means overlapping day and afternoon shifts for the onsite supervisor). Four (4) full-time front desk personnel (shifts are typically 8 hours per shift 5 days a week, not to exceed 40 hours a week). Four (4) part-time front desk personnel (shifts are typically 8 hour shifts less than 4 days a week not to exceed 32 hours per week). Full-Time Laundry Specialist will perform the following duties with a primary focus on laundry operations. Laundry operations will follow the laundry standard operating procedures (SOP). See attached Exhibit 1. The Linen articles cleaned must conform to the generally accepted industry and local standards of cleanliness, per Army regulation 210-130. The linen shall not only be cleaned in the sense of being free from soil and stains, but also free from bacteria, fungi, and micro-organisms, including pathogens and disease producing organisms. All work performed shall be done under sanitary conditions. The Laundry Specialist is responsible for receiving, collecting and exchanging linen to and from the FCEC housekeeping staff.
