The DOR Contract Administrator is the point of contact for this contract. All requests will be made by the DOR Contract Administrator. The DOR Contract Administrator will request services through a “Work Authorization” The work authorization shall consist of a detailed statement of the services requested from the Contractor, an estimated time schedule for the delivery of these services by the Contractor and completion criteria for the work to be performed. The work authorization may be submitted to the contractor upon receipt by the Contract Administrator or no earlier than 2 months before the service date. Contractor must respond to the Work Authorization within twenty-four (24) hours of receipt. The date work is to commence is herein referenced as the “assignment date”. In the event of an emergency, the Contractor’s response time frame will be identified in the Work Authorization. Excluding emergencies, if Contractor does not accept the Work Authorization within the required timeframe (twenty-four hours), denies the Work Authorization, and/or cannot complete the work described in the Work Authorization, the DOR may elect to send the Work Authorization to another In-Person ASL Interpreting Services Contractor. Excluding emergencies, if a Contractor does not accept Work Authorizations within the required timeframe, did not complete the work described in the Work Authorization, is a no-show, and/or misses an assignment five (5) or more times, the DOR may suspend Work Authorizations to the Contractor for a period up to six months. During the suspension, the DOR may elect to send Work Authorizations to another In-Person ASL Interpreting Services Contractor.
