The City of Somerville is seeking proposals for a Parking Management Information System (PMIS) that includes: Permit, Ticket, Mobile Payment Processing, Permit and Ticket Issuance and Comprehensive Microsoft Window’s Based Reporting. The City of Somerville Parking Department located at 133 Holland Street employs a comprehensive, forwardthinking approach to managing the City’s limited parking resources. Somerville is the most densely populated city in the Northeast, with only 4.2 square miles and over 80,000 residents. Somerville is located close to Boston, Cambridge, Medford and Arlington, making it a destination to restaurants, retail, nightlife and businesses. The purpose of this document is to solicit proposals to provide the Parking Department with a comprehensive Parking Management Information System (PMIS) for a 3-year contract. The PMIS must integrate and support every facet of the parking violation from issuance to final disposition. This includes, but is not limited to, the City’s parking permit programs, as well as mobile parking meter payment programs. The selected vendor must provide a parking management application solution for parking violation enforcement, processing parking ticket payments, issuance and management of parking permits, and ticket appeals/adjudication. The system must have the capability to look up license plate numbers via Massachusetts Registry of Motor Vehicles and other US and Canadian Motor Vehicle Agencies. The platform must be equipped with a dynamic, Microsoft Window based, reporting system to assist with the parking management operation. The successful vendor must provide customer support in the areas of ticket data entry, processing payments, unpaid parking ticket collection, web and IVR and lockbox services. The proposer must have a dedicated account representative team to support the contract for the full duration of the three-year contract.
