Awarded Contractor shall provide services, all as set forth in this RFP and more particularly described in this Section 4.1. 4.1 Building Automation Controls The controls contractor shall provide on-call service for maintenance, repair, and replacement of building automation and lighting controls in various City facilities. The oncall services are on an as-needed basis. The service provider shall furnish all personnel, supplies, tools, and transportation necessary to conduct troubleshooting activities, maintenance, repair, and replacement services for building automation and lighting controls. The Contractor shall engage qualified, trained, manufacturer-certified technicians to execute the requisite Building Automation Controls services. The contractor shall utilize owner-provided parts or equipment unless directed otherwise by the City of Raleigh Integrated Facility Services (IFS) representative. The contractor shall coordinate all software patching for devices, equipment, and servers with the City of Raleigh IFS representative. For all quotes the contractor shall identify the following items: Service Location Address, Description of Services Provided, Labor. A separate line item and cost shall be provided by the contractor per estimate for the following items: A. Equipment/Device: Part Number/Manufacture/Description B. Labor Cost by time and rate C. Software Upgrade Version/Description of software fix/update D. Transportation Time and Cost E. Expected time duration to complete the work. For items on the quote not listed above, the contractor shall provide a line-by-line breakdown of each item's cost. Non-emergency requests, the contractor will evaluate the request within 24 hours and provide a written quote within 48 hours. A separate Purchase Order (PO) will be issued for each service call as needed. Unless the City of Raleigh approves an emergency service call, the contractor shall perform all work during normal working hours. The City of Raleigh employs Vykon JACE Controllers for communication with BACnet, LON, Modbus, PUP controllers, and SNMP Devices. The city utilizes the Niagara framework for developing device-to-enterprise applications such as analytics, visualization, alarms, history, scheduling, and integration. The contractor shall provide the following on-call services.
