A. Provide a cloud-based VoIP PBX system that will support all existing primary telephone numbers and locations. B. The proposed system must allow for complete self-administration by the County. The vendor may propose as an option a hybrid vendor/County management. C. Assist the County with planning, programming, and implementation of the proposed system. D. The initial system configuration shall be based on 25 call paths. As previously mentioned, the County does not have any existing data on the average number of concurrent inbound or outbound calls during peak business hours. We know that the hard limit for concurrent calls is 45 (total of all LEC voice lines). E. The County currently has 50 extensions on the Campus PBX and believes that 12 additional extensions will be needed for the proposed system. F. The County will need the following type of handsets: Executive: 20 Switchboard/Operator: 5 Standard: 35 Cordless: 2 G. Port all primary telephone numbers into the proposed system. H. Provide inbound and outbound fax solution. I. Provide end-user training for each piece of end-user equipment proposed. J. Provide administrative training.
