1. Vision Statement & Service Strategy • Define an aspirational service vision for a newly renovated McKim building, articulating the ideal state of services, operations, collection access, and spaces across the Central Library. • Describe the intended, data-driven impact on patrons and staff, ensuring alignment with BPL’s mission, strategic plan, and values. • Provide rationale for service choices and how they enhance access to collections, services, and overall staff and user experience. 2. User Experience (UX) Analysis and Plan • Develop a comprehensive UX strategy for the Central Library, addressing frontof-house (public-facing) and back-of-house (staff and operational) activities. • Examine user journeys, essential adjacencies, and material flow throughout the McKim and Boylston Street buildings. • Identify categories of Central Library non-users and propose engagement strategies. 3. Collection Management Criteria • Establish a framework for collections storage decisions balancing factors such as accessibility, historical significance, preservation and handling needs, circulation data, and patron needs. • Define broad content, format, and extent for those materials that align with service strategies, access goals, and space allocations at the Central Library. 4. Operational Model Options and Recommendations • Define the organizational and operational needs tied to implementation of the service strategy and UX Plan. • Identify necessary staffing, workflows, resource needs, and operational adjustments to support seamless service delivery. 5. High-Level Space Program • Develop recommendations for space allocations, documenting proposed increases or reductions in specific space categories. • Provide justification for service and program space modifications based on user experience enhancements, service needs, security requirements, and operational efficiencies.
