1. Unlimited dedicated private conference rooms able to support respondents, attorneys, petitioners, witnesses, observers and OATH Hearing Officers. 2. The ability to add video conferencing services to a teleconference if required. 3. Role-based security with unique logins and passwords for 100 simultaneous individual users. 4. Ability for user to define and control the hours of operations for accepting calls into the system. 5. Ability for 1,000 simultaneous private teleconferences which are managed by OATH appointed dispatchers using an internet/browser–based dashboard application. 6. The dashboard will display a list of available Hearing Officers and allows a dispatcher to be able to assign Hearing Officers to hearings, color–coded or otherwise categorizable to indicate those currently in a hearing or those awaiting assignment. 7. Ensure that a case clicked on by a dispatcher cannot be taken by another dispatcher and, if a case is taken in error, enable it to be released by the dispatcher back to the head of the queue. 8. Each of the 350 hearing officers will be assigned a unique PIN, automatically placing them into a private conference room where they will wait for respondents to be placed in by the dispatcher. 9. Provide OATH dispatchers with training and support to manage the virtual dashboard to allow for the placement of respondents into private conference rooms with Hearing Officers. 10. Independent recording capabilities for each conference. The ability to start a new audio recording between individual hearings in the conference. The audio file name will be auto generated from the intake form document name. Access to the audio file from the contractor’s website with the ability to search by criteria including but not limited to date, summons number, Hearing Officer name, group number, respondent name, and representative name, and the ability to download the file.
