The purpose of this Request for Information (RFI) is to gather information on potential Customer Relationship Management (CRM) solutions tailored for government use. The goal is to identify solutions that enhance communication, improve citizen engagement, and streamline internal processes. The government agency is seeking a robust web-based and mobile friendly CRM system to modernize interactions with citizens, businesses, and other stakeholders. The system should support case management, workflow automation, data analytics, and integration with existing government platforms. Objectives Enhance citizen engagement through multi-channel communication (email, phone, chat, etc.) Improve efficiency by automating workflows and case management Ensure data security and compliance with government regulations Provide analytics and reporting capabilities for decision-making Restrict reporting capabilities to designated individuals within each department. Integrate seamlessly with existing government IT infrastructure.
