The OSO will be charged with coordinating the service delivery among partner agencies in One-Stop Job Centers. Duties must include, but are not limited to: • Coordinate and convene monthly meetings of one-stop partners across all state certified job centers in the Bay Area Workforce Development Area to optimize service delivery; • Assist the Board in facilitating the MOU process for each Job Center; • Manage partner responsibilities as defined in the MOU; • Ensure compliance with all state and local policies and procedures related to the American Job Center (for example, serve as complaint officer, conduct ADA, Equal Opportunity, and Accessibility compliance reviews, and arrange technical assistance, as needed); • Implement training or staff development, such as customer service training, cross training on Partner services or other community services, for the American Job Center staff; • Implement and oversee technology solutions to manage and support enhanced cooperation and coordination of all Partner programs (Activities and Resources); • Assist the Board in ensuring all one-stop partners adhere to the American Job Center branding requirements through quarterly monitoring and staff education;
