This Request for Proposal (RFP) is being issued by the University of Kentucky to solicit proposals from qualified, experienced, financially sound, and responsible providers to provide recordkeeping and administrative services for the institution’s 403(b), 401(a), 457(b), 457(f), and 415(m) retirement plans. This RFP contains instructions governing the requested proposals, including the requirement for the information and material to be included; a description of the service to be provided; mandatory requirements which Offerors should meet to be eligible for consideration; general evaluation criteria; and other requirements specific to this RFP. The following outlines a list of additional goals and objectives sought by the University of Kentucky through this RFP: - Ensure optimal pricing and full-service delivery from selected recordkeeper(s) - Reassessment of plan operations and administration to ensure regulatory compliance; selected recordkeeper(s) should be committed to operational excellence - Continue to increase participant engagement and financial education offerings, as well as improve the overall user experience for University of Kentucky’s faculty and staff - Flexibility and adaptability in service offering, including thoughtful and custom communications - Strong technology capabilities with tools and services that will allow participants to self-serve while continuing to recognize the importance of customer service for those participants who need assistance. This includes future integration within the University’s self-service benefit administration tool, so the participant can have a single sign-on enrollment experience within the benefit enrollment tool.
