The Scope of Work is the services the Department requires your company to provide when the Contract is awarded. I. General Requirements A. The Contractor must: 1. Provide vehicle maintenance and repair, preventive vehicle maintenance at the manufacturer's recommended intervals (such as lube, oil, oil filter, and tire rotations, etc.), safety inspections, and vehicle washing/cleaning services within twenty-four (24) hours (excluding weekends and holidays [https://sos.idaho.gov/state-holidays/]) from the time of vehicle pickup to the time of delivery of the serviced vehicle back to the Department of Health & Welfare (Department). a. If the Contractor deems it necessary to have a longer service time due to unforeseen repairs and/or parts that need to be ordered, the Contractor must notify the Department, and a new timeline must be mutually agreed upon for the service to be completed. 2. Facilitate the pickup of Department vehicles located at 823 Harrison St. and 601 Pole Line Rd. Twin Falls, Idaho and return to the same location. 3. Not smoke, chew tobacco, and/or vape in any Department vehicle. 4. Provide the facilities, tools, necessary products, and individuals to deliver professional services for each vehicle in the service area. 5. Maintain an office and shop located within a five (5) mile radius of the Twin Falls city limits and staff the local office from 8:00 a.m. and 5:00 p.m. MT during normal business hours. 6. Ensure that all repair work done on Department vehicles is completed by industry certified staff with current certification from Automotive Service Excellence (ASE) or equivalent. B. For any repair being charged under this contract, labor and parts must be in amounts equal to the hours and parts cost determined by Mitchell 1 OnDemand5 Estimator software, an industry standard software. Charges not meeting this standardized software must be credited to reflect such standard. C. The Contractor must obtain permission for all services and/or repairs outside of standard lube, oil, oil filter, and vehicle wash services as specified in Section II of the Scope of Work. II. Services to be Performed A. The Contractor must provide standard lube, oil, and oil filter services and safety inspections as follows: 1. Vehicles (see Attachment A - Vehicle List) requiring non-synthetic oil: a. Lube, non-synthetic oil, oil filter change service on each vehicle every three thousand (3,000) miles or three (3) months, occurs first. b. A detailed safety check must be performed in conjunction with each lube, oil, and oil filter service using Attachment B - Safety Inspection and Preventive Maintenance Checklist. 2. Vehicles (see Attachment A - Vehicle List) requiring synthetic oil: a. A detailed safety check every three thousand (3,000) miles or three (3) months whichever occurs first, and: i. If, per the manufacturer's recommendations, a vehicle is within three thousand (3,000) miles of a required lube, oil, and oil filter change service, the Contractor must perform the lube, oil and oil filter change service, and the detailed safety check service using Attachment B - Safety Inspection and Preventive Maintenance Checklist. ii. If, per the manufacturer's recommendations, a vehicle is not within three thousand (3,000) miles of a required lube, oil, and oil filter change service (because the manufacturer recommendation extends beyond three thousand [3,000 miles]), the Contractor must lube only and perform the detailed safety check service using Attachment B - Safety Inspection and Preventive Maintenance Checklist. 3. Vehicle maintenance services to be performed on each vehicle per manufacturer standards at the required time must include, but are not limited to: a. Transmission flush. b. Air filter replacement. c. Services included in Attachment B - Safety Inspection and Preventive Maintenance Checklist. d. Other services as needed and as approved by the Department.
